Principal Designer, AI Experience

The AI Transformation team within Microsoft Frontier Company is reimagining how the company operates in the age of AI.

We work across the business to transform critical end-to-end workflows, bringing people, AI agents, and systems together to create fundamentally new ways of working.

Our team is multidisciplinary, including design, applied AI, engineering, program leadership, and business transformation to move rapidly from opportunity to working solution.

We operate with a builder mindset: hands-on, highly collaborative, comfortable with ambiguity, and biased toward action.

Our goal is not simply to add AI to existing processes, but to build AI-native operating models and reusable solutions that improve how Microsoft Frontier Company works and accelerate transformation at scale.

We are looking for an AI Experience Designer with deep expertise in human-centred product design, and design research to help improve how MFC operates.

The people running MFC handle work that is complicated and rarely tidy.

This role exists to put better evidence in their hands and take the mechanical weight off them, so that more of their day goes into the work only they can do.

Agents are our medium, alongside the wider AI capability we will be building.

What is undecided is what a good agent experience looks like in the hands of the people who depend on it.

This is a product design role first.

You will study the work as it is done, prototype, test with the people doing it, and ship.

What differs is the material.

You are not designing software that waits to be told what to do.

You are designing for systems that act on someone's behalf, while that person still carries the outcome.

You will work on the coherence of agent experiences across MFC: the interaction patterns, the moments of handover, the points where a person steps back in.

Human judgement is not a fallback in this work.

It is something you design for on purpose, wherever consequence or ambiguity means a person should hold the decision.

The role requires comfort in ambiguous problem spaces and the ability to frame the right question before an answer is available.

You will do this alongside a globally distributed team of Engineers, Data Scientists, Technical Program Managers, and other Designers.

None of it is solved by design alone.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.