Program Coordinator

Overview

Key Responsibilities

• **Program Sales and Enrollment**
• Convert qualified in-clinic prospects into enrolled patients for designated programs.
• Conduct structured consultations to understand patient needs and clearly present the clinical and financial value of our programs.
• Proactively engage and convert prospective patients through direct, consultative sales conversations via phone, WhatsApp, Meta Channels, and email with a clear focus on program enrolment and revenue generation, while maintaining sales SLAs.
• Cross-sell and upsell relevant services to existing patients.
• Meet or exceed monthly and quarterly enrollment and revenue targets.
• Conduct onboarding as a milestone-based process and schedule the patient's next appointment or follow-up prior to the conclusion of the session.
• **Patient Retention and Engagement**
• Proactively engage patients throughout their care journey to maintain consistent attendance, adherence, and progress.
• Contact patients in advance of upcoming appointments, refill dates, and program milestones via phone, WhatsApp, and email.
• Identify and respond to at-risk patients in a timely manner, applying the appropriate retention measures.
• Conduct structured re-engagement outreach for patients showing signs of disengagement.
• Maintain accurate documentation of all retention activities and outcomes in the CRM.
• **Program Coordination:**
• Schedule appointments and manage patient flow through EMR systems.
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
• Facilitate efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
• **Patient Relationship Management:**
• Build strong relationships with patients, serving as their primary point of contact.
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.
• **Product Knowledge and Promotion:**
• Maintain up-to-date knowledge of company services and healthcare industry trends.
• Confidently articulate the clinical benefits and return on investment of our programs to drive patient decision-making.

Requirements** **Qualifications & Requirements

• Bachelor’s degree in healthcare administration, management, or a related field.
• At least 2 years of direct sales experience in a healthcare, medical, or wellness environment in the UAE. Experience in a patient coordination role alone will not be considered.
• Demonstrable track record of meeting or exceeding sales targets in a healthcare setting, with evidence of closed deals or enrolment conversions.
• Strong communication, interpersonal, and problem-solving skills.
• Experience with CRM, EMR, and insurance systems required.
• Ability to work weekends and public holidays.
• Professional, adaptable, and patient-focused approach.
• Candidates with a background in B2C or consultative sales outside of healthcare will not be considered for this role.