Healthcare Assistant DSO
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Key skills for this role
About the Role
GluCare Integrated Diabetes Center seeks a Healthcare Assistant to provide administrative and clerical support, manage patient appointments, and coordinate with healthcare staff. The role requires 2+ years of experience in a healthcare setting, familiarity with EMR systems, and strong organizational skills.
Key Skills for This Role
Responsibilities
- Schedule, confirm, and manage patient appointments efficiently, including follow ups and rescheduling
- Address patient inquiries in person, via phone, or email, providing accurate and timely information
- Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports
- Manage clinic correspondence, including emails, memos, and mail distribution
- Ensure the availability and proper functioning of office supplies and equipment
- Monitor the clinic’s daily schedule and ensure effective time management for appointments
- Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services
- Assist in organizing staff meetings, training sessions, and other clinic events
- Adhere to all clinic policies, protocols, and UAE healthcare regulations
- Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency
Requirements
- Diploma or degree in healthcare administration, medical assisting, or a related field
- Minimum 2 years of experience in a similar role, preferably in a healthcare setting
- Familiarity with medical terminology and clinic workflows
- Familiarity in using healthcare management systems, such as EMR/EHR software
- Strong computer skills, including MS Office Suite (Word, Excel, Outlook)
- Excellent communication and interpersonal skills
- Strong organizational abilities with keen attention to detail
- Ability to multitask and remain calm under pressure
- Certification in medical administration is an advantage
Full Job Posting
About GluCare
- GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care.
- Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care.
- We leverage the latest advancements in wearables, IoT devices, machine learning, and artificial intelligence to empower our clinicians and provide personalized and data driven coaching to our patients.
Key Responsibilities
- Schedule, confirm, and manage patient appointments efficiently, including follow ups and rescheduling.
- Address patient inquiries in person, via phone, or email, providing accurate and timely information.
- Assist physicians and healthcare staff with administrative tasks, including preparation of documents and reports.
- Manage clinic correspondence, including emails, memos, and mail distribution.
- Ensure the availability and proper functioning of office supplies and equipment.
- Monitor the clinic’s daily schedule and ensure effective time management for appointments.
- Coordinate with other departments, such as laboratory, pharmacy, and imaging, to streamline patient services.
- Assist in organizing staff meetings, training sessions, and other clinic events.
- Adhere to all clinic policies, protocols, and UAE healthcare regulations.
- Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.
- Data collection.
- Arrangement of medical records team.
Requirements
- Diploma or degree in healthcare administration, medical assisting, or a related field.
- Certification in medical administration is an advantage.
- Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
- Familiarity with medical terminology and clinic workflows.
- Familiarity in using healthcare management systems, such as EMR/EHR software.
- Strong computer skills, including MS Office Suite (Word, Excel, Outlook).
- Excellent communication and interpersonal skills to interact effectively with patients and staff.
- Strong organizational abilities with keen attention to detail.
- Ability to multitask and remain calm under pressure in a fast paced environment.
Key Performance Indicators (KPIs)
- Patient satisfaction scores related to administrative services.
- Accuracy and timeliness of appointment scheduling and medical record updates.
- Compliance with clinic policies and healthcare regulations.
- Effective coordination with healthcare staff and other departments.
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