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As the Program Assistant , you’ll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.
Pyramid Healthcare is seeking a compassionate, detail-oriented Program Assistant to support our Assertive Community Treatment Team (ACTT) in Williamston, NC .
This full-time position supports a multi-disciplinary team that provides community-based care for individuals living with mental health and substance use challenges.
As the Program Assistant , you’ll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.
Manage and maintain accurate mental health records and documentation
Scan, upload, and archive discharge and clinical documents
Track and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templates
Maintain internal tracking systems and alert leadership to trends or overdue items
Contact clients to confirm appointments and follow-up needs
Prepare intake packets, update forms, and manage program material inventory
Provide front desk or phone coverage during lunch, vacation, or holiday breaks as needed
Skip the repetitive application forms
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High School Diploma or GED required
At least 1 year of experience in a mental health, behavioral health, or healthcare setting preferred
Experience with Electronic Medical Records (EMR) strongly preferred
Be part of a mission-driven team dedicated to transforming lives through accessible, community-based care. Our ACTT services help individuals live independently, maintain stability, and recover with dignity.
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers .
Integrated behavioral healthcare system providing addiction and mental health treatment.
Visit company websiteJobs and hiring trendsUSD 17-18 hourly / hour
Full-time
Entry
Onsite
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