Program Analyst

Job Description

Core Responsibilities

• Support multiple programs and adapt to changing priorities.
• Coordinate customer communications, appointments, and follow-ups.
• Schedule technician site visits and support timely report delivery.
• Track program data, schedules, and key metrics.
• Prepare reports, summaries, and presentations using Excel and PowerPoint.
• Assist with invoicing, data reconciliation, and general program administration.
• Support energy kit inventory checks, returns, and onsite coordination.
• Work independently while collaborating with internal teams, clients, customers, and technicians.
• Work onsite 1–2 days per week as required.

Candidate Qualifications

• A Bachelor's degree in Business, Operations, Environmental Studies, Engineering, or a related field.
• 0–2 years of relevant experience or recent graduate status with transferable skills.
• Strong written and verbal communication skills.
• Basic to intermediate Excel skills, including formulas, IF statements, VLOOKUPs, and pivot tables.
• PowerPoint proficiency and comfort working with data.
• Strong attention to detail, organization, and ability to manage multiple tasks.
• Ability to work independently, collaborate with a small team, and adapt to ambiguity.
• Interest in energy efficiency, sustainability, or community-focused programs.
• Power BI or data visualization experience is an asset but not required.

Compensation

• The targeted compensation is CAD 30 per hour.
• The stated compensation range is CAD 25.70 to CAD 44.55 per hour.

Additional Requirements

• If applicable, commercial drivers must meet provincial, territorial, national, and federal licensing, medical, hours-of-service, and safety requirements.

Benefits

• Benefits include medical, dental, vision, life, disability, RRSP matching, paid time off, holidays, volunteer time, and employee assistance resources.
• The company provides training opportunities and employee recognition and referral programs.