Professional Services Senior Operations Analyst

• Own the end-to-end billing process for Professional Services, from time entry through invoice creation/approval.
• Partner with Finance to ensure accurate and timely revenue recognition for PS engagements.
• Drive consultant compliance with time-tracking policies and escalate non-compliance professionally and consistently.
• Reconcile discrepancies between project actuals, billed amounts, and contracted scope.
• Manage billing for T&M, milestone, and fixed-fee engagement models.
• Monitor AR aging for PS and coordinate with Finance on collections as needed.

• Develop, maintain, and continuously improve the PS reporting suite for PS Leadership and other departments.
• Produce weekly, monthly, and quarterly reports covering utilization, backlog, revenue, margin, and PS resource productivity.
• Build ad hoc analyses to support business decisions including pricing, capacity, and go-to-market changes.
• Maintain data integrity across all PS systems; serve as the source of truth for PS operational data.
• Translate service delivery data into clear, executive-ready narratives and visualizations.

• Design and implement scalable operational processes that grow with the PS team.
• Own PS systems administration including Open Air, NetSuite, Salesforce project tracking platforms, and CRM data hygiene.
• Manage resource allocation visibility: who is on what project, at what utilization, through what date.
• Coordinate cross-functional workflows between PS, Finance, Sales, Legal, and Customer Success.
• Identify process gaps that create billing errors, revenue leakage, or consultant friction — and close them.
• Drives PS Delivery process (Status reports, project plan updates, deliverables, hand-over, documentation in Dev Ops/SharePoint.
• Central Liaison for Customer Success team
• Status Reporting Validation, Project milestone billing/triggering, closing activities validated for closed projects
• DocuSign and Contract Administration (SOWs AND Change Orders)

• Prepare presentations, reports, and data packages for the PS Leadership for board reviews, executive team meetings, and PS/Sales QBRs.
• Manage the PS operating calendar including team meetings, planning cycles, and milestone reviews.
• Draft internal communications on behalf of the SVP as needed.
• Track and follow up on action items from leadership meetings to ensure accountability and closure.
• Serve as a trusted thought partner to the SVP on operational priorities and team effectiveness.

Competencies – What We are Looking For

The following competencies define what exceptional performance looks like in this role:

• Operational Precision. You produce work that is accurate, thorough, and reliable. Billing errors, reporting mistakes, and missed deadlines are rare because you build systems that prevent them.
• Data Fluency. You move comfortably between raw data and executive narrative. You know which numbers matter, what they mean, and how to present them in a way that drives decisions.
• Accountability Without Drama. You can hold consultants to billing compliance standards and Finance to deadlines without creating conflict or requiring escalation to leadership.
• Proactive Communication. You surface risks and issues early, with context and a proposed path forward.
• Cross-Functional Influence. You work across Finance, Services Sales, and Customer Success without formal authority, earning credibility through follow-through and expertise.

Growth Mindset – We can learn and get better at anything.

We embrace and accept mistakes as an essential part of the learning process.

Growing, accomplishing new things, and helping others learn are some of the most rewarding experiences of being human!

Constructive Candor – Enables us to get to the meat of issues quickly and is the foundation of trust.

We hopefully disagree at times, which means we enjoy the fruits of diverse perspectives.

We always know how each other feels when we leave a room so we can feel comfortable voicing our opinions.

This leads to more growth and an environment we love to be in every day.

Helpful - Strives to assist, mentor, coach and assist your fellow Profisors to their highest potential and for them to be successful in every endeavor.

Always has time to lend a hand, answer a question or share knowledge with your fellow employees as a matter of normal business and not as an exception.

We Get Stuff Done! – Strategy without execution is just an idea.

We deliver results, not reasons.

Fun is where Fun is Made – Professional life is as enjoyable and rewarding as we make it.

We value the journey as much as the destination and strive to make each other laugh along the way.

Let’s find your somewhere new.

Where your ideas are heard, no matter how long you’ve been at the company, or what your position is, or who you’re talking to.

Where you can always tackle new challenges because the industry’s surface has barely been scratched.

Where you can continue to grow because growth is in the company’s DNA.

Where the driving question is, “Great, what’s next?”

We’re looking for people who can help solve the biggest data problems for the biggest names – organizations like MD Anderson, Intel, Under Armour, and more – so they can achieve their most important strategic initiatives.

So if you’re ready for a new adventure, get in touch.

Profisee | Now you can make it happen™

Profisee is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

We want candidates of all human varieties, backgrounds and lifestyles.

No problem cannot be solved by bringing together people with a broader set of perspectives.

To provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Additionally, the Company will provide reasonable accommodations that do not cause an undue hardship on the company for disabilities of existing or potential employees.