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Professional Services Project Manager
Egnyte
IND
Full-time
Senior · 5+ years experience
Onsite
Discovered 3 weeks ago
Free
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- Invested Relationships
- Fiscal Prudence
- Candid Conversations
- Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform
- Manage and communicate deliverables, risks, project timeline, ROI, and issues
- Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success
- Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
- Ensure internal processes and client-facing documents are current and in support of corporate goals
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage overall customer relationship and satisfaction during all phases of the engagement
- 5+ years’ experience managing projects in Customer Facing Implementation roles (remote and onsite) in a technology organization
- Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
- Excellent customer engagement, presentation, and communication skills
- Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
- Experience handling escalations at all levels
- A strong understanding of project financials, revenue, cost, and margin is required
- Strong familiarity with project management software tools, methodologies, and best practices
- Experience with creating, maintaining and following a repeatable project methodology
- Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
- Bachelor’s degree in computer science or related technical discipline is preferred
- Competitive salaries
- Medical insurance and healthcare benefits for you and your family
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