Professional Services - API Specialist

Key Responsibilities

• Guide customers, partners, and developers through the API activation and onboarding process to connect third-party applications with Brivo.
• Troubleshoot and resolve technical API issues using tools like Postman to inspect payloads, analyze HTTP status codes, and debug REST JSON requests.
• Conduct discovery meetings with external partners to understand technical requirements and recommend appropriate Brivo API capabilities.
• Manage API support tickets from initial intake through resolution, maintaining clear communication and tracking issue status.
• Collaborate with internal Product, Engineering, and Tier-3 support teams to escalate and resolve complex technical bugs or platform limits.
• Author and update internal knowledge base articles, troubleshooting guides, and common API solution documentation.

Skills, Knowledge & Expertise

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience preferred.
• 1–3 years of experience in a technical support, developer support, or professional services role working with REST APIs.
• Hands-on experience troubleshooting APIs using testing tools such as Postman, Insomnia, or cURL.
• Strong working knowledge of web concepts, including REST architecture, HTTP request methods (GET, POST, PUT, DELETE), headers, and status codes.
• Proficiency in reading, validating, and formatting JSON and XML data payloads.
• Familiarity with webhooks, API authentication mechanisms (such as OAuth 2.0 or API keys), and basic network troubleshooting.
• Demonstrated ability to manage technical support tickets from intake to resolution within established SLAs.
• Excellent written and verbal communication skills, with the ability to translate technical API concepts to non-technical business partners.
• Strong problem-solving mindset, high attention to detail, and a customer-first attitude.

Why Work for Us?