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Operations Engineer
Brivo
Bengaluru, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 6 days ago
LinuxPythonShell ScriptingDockerRESTful APIsDeep Learning
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LinuxPythonShell ScriptingDockerRESTful APIsDeep Learning
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Key Responsibilities
- System Monitoring: Proactively monitor a growing fleet of on-field Linux devices to ensure 100% uptime.
- Technical Troubleshooting: Analyze application-level bugs, resolve technical roadblocks, and maintain the health of installed systems.
- Field Deployment: Lead the on-site installation and configuration of our AI products, ensuring they integrate seamlessly with customer hardware.
- Technical Support & Consulting: Act as the technical point of contact for customers, resolving issues and identifying opportunities for system optimization.
- Security Questionnaires: Respond to incoming cyber security questionnaires from current and new customers, uploading them using internal tools and preparing accurate, well-evidenced responses.
- Review & Escalation: Review responses for completeness and escalate open items to subject matter experts as needed.
- Documentation & NDAs: Coordinate with Sales Engineering, Information Security, and other relevant teams to complete final packaging, send the required documents, and execute NDAs.
- Knowledge Management: Own and maintain the internal tools, answer libraries, and documentation used for cyber security responses.
- Sales Engineering: Assist in preparing technical proposals, security documentation, and the architecture for new client solutions.
- Cross-Functional Collaboration: Partner with Sales, Product Managers, Engineering, and Information Security to define technical guidelines and product specifications based on customer feedback.
- AI-Assisted Productivity: Apply prompt engineering techniques with internal AI tools to draft, summarize, and improve technical and security documentation.
Skills, Knowledge and Expertise
- OS Mastery: Solid knowledge of the Linux Operating System is mandatory.
- Scripting: Basic proficiency in Python and Shell Scripting for automation.
- Infrastructure: Strong grasp of Hardware and Networking fundamentals.
- Cyber Security: 1+ year of relevant experience; a cyber security or related technical background is preferred.
- Prompt Engineering: Working knowledge of prompt engineering and the practical use of AI/LLM tools for documentation, troubleshooting, and analysis.
- Stakeholder Management: Ability to work with multiple stakeholders across teams to produce a single, consistent response.
- Organization: Exceptional organizational skills, with the ability to track parallel requests and deadlines.
- Learning Agility: Ability to quickly learn new technologies, tools, and systems.
- Communication: Excellent verbal and written English skills (essential for customer interaction and documentation).
- Certification: Red Hat Certification (RHCSA/RHCE), Cyber Security Certification is highly preferred.
- Education: B.E. / B.Tech / BCA.
- Languages: English, Hindi, and a local language.
- Adaptable: You are comfortable toggling between remote system monitoring, hands-on field installation, and desk-based customer documentation.
- Curious: You have a genuine interest in how IoT devices communicate and how AI models are deployed at the "edge."
- Customer-Centric: You can translate complex technical jargon into clear solutions for clients and stakeholders.
- Security-Minded: You understand why customers ask hard questions about security, and you treat every response as a reflection of our credibility.
Benefits
- System-level Linux troubleshooting: Networking fundamentals and the health of a distributed device fleet.
- DevOps & Microservices: Docker, RESTful APIs, and modern deployment pipelines.
- AI Implementation: Real-world application of Deep Learning and Intelligent Surveillance (NVR/DVR/IP Cameras).
- Cyber Security & Compliance: Customer security questionnaires, security documentation, and NDA workflows.
- Applied AI & Prompt Engineering: Using AI and LLM tooling effectively to research, draft, and refine technical content.
About Brivo
Software & SaaS1151 employeesFounded 1999
Cloud-native physical security company serving commercial and multifamily properties with access, video, visitor management, and intrusion solutions.
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