Production Support Engineer

Improve. Assist with the organization, publishing and maintaining of technical documentation, production support playbooks and knowledge base.

Support. Serve as the technical contact during off-hours for our clients via e-mail, slack, phone calls and automated alerts.

Engineer. Develop new systems and improve existing systems that will assist in the monitoring and maintenance of our production services.

Collaborate. Engage with our software development teams in developing improvements and best practices to achieve smooth operation and service availability.

So, who are you?

An experienced support engineer. Your background is in computer science or engineering. You have a minimum of 3+ years relevant experience in the information technology industry. Ideally, you are familiar with SaaS offerings.

A technology enthusiast. You have experience with some, or all, of the following: Linux or other Unix based operating systems RabbitMQ or other messaging queues SaaS and working in a cloud based environment Incident Management and Ticketing systems such as JIRA

Linux or other Unix based operating systems

RabbitMQ or other messaging queues

SaaS and working in a cloud based environment

Incident Management and Ticketing systems such as JIRA

An altogether organized individual. You possess excellent organizational skills and have familiarity with the writing and updating of technical documentation.

A bonus points seeker. You may have familiarity with financial services and/or receipt processing.

Why should you join Sensibill?

Our culture is like that perfect piece of pie; humble and delivers exactly what you expect. Why pie? That’s our acronym. We are all about passion, integrity, excellence. We like to have fun, and share the love. So for your birthday, we will treat you to a slice of your favourite pie. We also deal with highly secure and confidential data, information we have to treat with respect, this – consideration and conscientiousness - pervades our culture. From how we come to decisions to how we have conversations with each other.

Joining a start-up in the early days is pretty much the greatest adventure you can go on. We are lean, smart, fun, and we live for balance. This is not a top-down culture. We want everyone’s input during critical decisions. To that end, if you have ideas, we want to hear them. Together we can build out and shape not just your role and your team, but our company. We want new core team members who want to invest in us the way we invest in them. We want your ideas, energy, skills, dedication, and if you have any, we’ll take your #streetreceipts too.