bamboohr
Production Support Coordinator (Remote)
California FAIR Plan Association
Remote, USA
Full-time
Entry · 1+ years experience
Remote
USD 31.79-36.92 hourly / hour
Discovered Yesterday
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Role Overview
The Production Support Coordinator (PSC) executes the day-to-day administrative functions for the Production Support department.
The PSC is responsible for the coordination and execution of production support sprint work - including the timely intake, triage, prioritization, communication, escalation, and resolution of production break/fix tickets affecting Policy, Billing, Claims, Broker Relations, and Operations.
The PSC also serves as the administrative point of contact among business stakeholders, internal technology teams, Duck Creek Technologies, and other vendor partners.
The PSC will coordinate and lead sprint scrum meetings as directed by the Production Support Manager.
Key Skills for This Role
Microsoft Azure DevOps Boards
Full Job Posting
Position Summary
The Production Support Coordinator (PSC) executes the day-to-day administrative functions for the Production Support department.
The PSC is responsible for the coordination and execution of production support sprint work - including the timely intake, triage, prioritization, communication, escalation, and resolution of production break/fix tickets affecting Policy, Billing, Claims, Broker Relations, and Operations.
The PSC also serves as the administrative point of contact among business stakeholders, internal technology teams, Duck Creek Technologies, and other vendor partners.
The PSC will coordinate and lead sprint scrum meetings as directed by the Production Support Manager.
Principal Duties & Responsibilities
- Assist in executing the daily production support operation across Policy, Billing, Claims, Broker Relations, and Operations
- Collaborate with vendor partners to oversee ticket intake, validation, classification, prioritization, assignment, escalation, resolution, and closure
- Ensure priority and severity reflect business impact, customer impact, regulatory exposure, financial risk, and operational urgency
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