Production Manager

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We’re looking for a Production Operations Manager to manage teams of up to 100 agents. You'll be collaborating closely with product teams, leveraging your people and project management experience, to continuously focus on optimising processes.

Up to shape what's next in finance? Let's get in touch.

Managing a team of direct and indirect reports

Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly

Taking responsibility for your team's development, guiding and working with them to unlock their full potential

Leading by example, resolving the toughest customer issues, and ensuring consistent high-level performance from the team

Interacting and collaborating with teams across the globe to constantly improve service levels

Making critical business decisions by breaking down complex business cases and backing up reasoning using advanced analysis

Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer service

Building and optimising scalable processes to promote hyper-growth

Owning business line metrics and improving people's performance, including decision-making quality and efficiency

Establishing lasting relationships with vendors and partners to influence decisions for great deal-making

At least a 2:1 degree from a top university

Experience in engineering (graduates welcome to apply)

Experience working in a structured, KPI-focused environment, such as a startup

Experience managing large teams composed of direct and indirect reports

Leadership skills with a creative, confident, and motivational approach

Excellent communication, interpersonal, and people management skills

The ability to work in a fast-paced environment, managing multiple challenges simultaneously

An excellent problem-solving approach and demonstrated record of executing projects that measurably improved different metrics

To be logical, analytical, and have experience resolving team productivity or quality issues in efficient ways

The ability to identify operational inefficiencies and provide practical solutions

The ability to take a data-driven approach to identify root causes, measure performance, and drive process improvements

Experience working with SQL, Python, and/or R

Certifications in Lean Six Sigma

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• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

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By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice