Production Coordinator

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 400+ collision repair Centres across Canada, USA and Italy.

Summary

The role of the Production coordinator is to take the repair from key to key. As a production coordinator you will need to work with all departments within the collision facility to facilitate an efficient repair. Your main role is to ensure an efficient, safe, and high-quality finished product.

Primary Objectives of the Role

Orchestrate repair from keys to keys.

Sense of urgency regarding completion of targets.

Ability to work with moving targets and changing priorities.

Keeping technician staff efficient, tracking efficiencies, ensure the appropriate work is divided to techs to maximize throughput.

Ensure the technician team has what they need to proceed with repairs.

Plan for scheduled repairs, being proactive with corresponding technical staff ready for repair, having parts staged, and paint code/variants selected.

Work with all departments for an efficient flow of repair.

Thorough Understanding of performance KPI’S (Touch time, Cycle Time)

Focus on process improvements, to eliminate bottlenecks and barriers.

Production or Pitch meetings with technical staff to set expectations and provide guidance on flow of repairs, and targets for completion.

Determine the priority of the repairs, create flow to achieve shop targets.

Assist with supplements, as per shop policies.

Ensure all repairs are researched against OEM Procedures, ensure technical staff has documentation for repair to follow.

Production/Pitch meetings with front end staff to go over all WIP. This is so that front end staff can understand where the repairs are and which vehicles are nearing completion to provide Insurers and customers with impactful updates. Or make the team aware of delays that will affect completion target, so that proper communications can be sent to Insurers and customers.