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Product Support Representative (Integration Solutions)
LogistiQ Integration Solutions
Port Clinton, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
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- Deliver high-quality technical assistance to both internal and external customers.
- Troubleshoot and resolve product issues; escalate complex problems when necessary.
- Process and follow up on warranty orders and related service requests.
- Provide rotational coverage of LogistiQ’s 24/7 technical support hotline and service inbox.
- Maintain accurate records of service calls, customer feedback, and issue resolution.
- Master the technical aspects of LogistiQ products to support accurate diagnostics.
- Utilize ERP and CRM systems to track support activity and manage workflow.
- Contribute to continuous improvement initiatives related to customer service.
- None
- This position may require occasional travel.
- Strong written and verbal communication skills.
- Excellent organizational abilities and attention to detail.
- Positive, professional attitude and high energy.
- Ability to prioritize and manage multiple requests simultaneously.
- Strong problem-solving skills and team-oriented mindset.
- Comfortable working in a fast-paced and sometimes high-pressure environment.
- Proficient in Microsoft Office Suite; ability to quickly learn new systems.
- Mechanical aptitude and familiarity with engineered products preferred.
- Ability to read and interpret technical documents, manuals, and professional publications.
- Ability to draft clear and professional business correspondence and reports.
- Strong basic math skills for data analysis and order processing.
- Associate degree in Business Administration, Marketing, Office Administration, or a related field preferred
- Minimum of 2 years of experience in a customer service, technical support, or office environment—ideally within a manufacturing or industrial setting
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- The work environment is pleasant, temperature controlled, professional office environment in a manufacturing setting. The employee works in an office setting but does have frequent interaction with the shop floor. On the shop floor, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is mixed and the air temperature fluctuates with the seasonal weather.
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