Product Support Manager

You'll be an experienced support leader who combines strong people leadership with a relentless focus on customer outcomes.

5+ years' experience in Product Support, Technical Support or a related environment.

Previous experience leading and developing high-performing teams.

Strong stakeholder management and communication skills.

Experience managing customer escalations and complex issue resolution.

A customer-first mindset and a passion for service excellence.

Strong analytical, problem-solving and decision-making capability.

Experience working with CRM systems, ticketing platforms and support technologies.

The ability to thrive in a fast-paced technology environment.

Experience within SaaS, technology or EdTech organisations will be highly regarded.

Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.

Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal, it's a sustainable and rewarding reality.

For more information, visit www.tes.com.