Product Support Engineer III - Cloud

• You are a problem-solver who is energized by finding solutions to complex technical challenges, knowing that tackling tough issues delivers the highest impact.
• You are customer-obsessed, building deep empathy for internal and external stakeholders and anchoring every decision in solving real-world customer problems.
• You operate with urgency, balancing speed and technical quality to execute swiftly and deliver high-impact results for both the customer and the team.
• You are a high-trust collaborator who embraces a culture of continuous feedback, giving and receiving candid input with clarity and respect to build trust across teams.
• You act like an owner with a strong bias for action, taking full accountability for outcomes and navigating seamlessly between high-level strategy and hands-on execution.

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Minimum 6 years of experience working as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products
• 5+ years of experience with operating systems such as Linux, Unix, and FreeBSD
• Experience delivering products and services as cloud-based solutions
• Strong communication skills (verbal and written) with the ability to communicate at a technical and business level with internal teams, customers, partners, and executives

What Will Make You Stand Out (Preferred Qualifications)

• Deep expertise in cloud networking infrastructure, hybrid connectivity, and traffic management across AWS, Azure, and GCP, including VPC/VNet peering, Direct Connect, ExpressRoute, and ELB/GWLB
• Hands-on experience managing cloud security (NSGs, NACLs), Infrastructure as Code tools like Terraform or CloudFormation, and monitoring tools such as CloudWatch, Azure Monitor, and Log Analytics
• Strong administration skills across Linux (Ubuntu, RedHat), Windows Server, Azure Virtual Desktop, Citrix Desktops, and cloud autoscaling mechanisms

#LI-Hybrid

#LI-RR1

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with.

We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging.

Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees.

Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegallink.

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.