Product Support Analyst

Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.

Deploy and manage complex data pipelines orchestrated via Apache Airflow.

Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.

Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.

Perform data quality checks and validation to ensure the integrity and accuracy of processed information.

Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.

Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.

Follow SDLC (Software Development Life Cycle) guidelines for any configuration deployments or changes.

Maintain accurate records of configurations, processes, and any issues encountered.

Stay up-to-date with platform updates, new features, and relevant technical information.

Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.

Assist in the creation and maintenance of our configuration documentation and knowledge base articles.

Client Focus:

Understand the importance of accurate and timely data delivery for our clients.

Support the team in addressing client inquiries and resolving fulfillment-related issues.

Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.

Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.