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Product Support Analyst
Ecolab
Pune, IND
Full-time
Senior · 5+ years experience
Onsite
Discovered Today
Microsoft Power BIAzure Analysis Services (AAS)SnowflakeSQLT-SQLDAX
Free
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Microsoft Power BIAzure Analysis Services (AAS)Snowflake
Key Skills for This Role
Microsoft Power BIAzure Analysis Services (AAS)SnowflakeSQLT-SQLDAX
Full Job Posting
What’s in it For You
You will join a growth company offering a competitive salary and benefits.
The ability to make an impact and shape your career with a company that is passionate about growth.
The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
Feel proud each day to work for a company that provides clean water, safe food, abundant energy and healthy environments.
What You Will Do
- Responsible for maintaining Business Intelligence platforms and Products supporting global business activities across the enterprise
- Serve as the liaison between business stakeholders and BI technical resources for product support, issue resolution, and user enablement.
- Be part of issue intake, triage, and resolution activities, including monitoring, prioritization, escalation, and coordination across teams
- Ensure BI platforms and products are properly supported and meet or exceed defined SLAs, including required reporting to leadership and ownership of critical break fix events
- Collaborate and communicate between Business Intelligence Demand, Product, Development, and Data teams in supporting platform stability, adoption, and continuous improvement
- Participate in enablement activities, including knowledge articles, user guidance, and support documentation, to reduce recurring issues and improve self-service adoption service adoption
- Support and optimize dashboard performance and user experience to maximize adoption and impact.
Technical Environment
Microsoft Power BI and Azure Analysis Services (AAS)
Snowflake (Cloud Data Warehouse)
SQL/T-SQL, stored procedures, data modeling
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