Sr Platform Engineer-ServiceNow

• Perform day to day support, administration and maintenance of the ServiceNow platform including

midservers and integration points

• Partners closely with the business and IT teams to gather input to support ongoing business needs for

ServiceNow configuration, implementation, and support

• Work with associates to troubleshoot and resolve incidents related to the ServiceNow platform
• Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the

platform

• Provide guidance within the platform to design and implement ongoing improvements for a portfolio

of processes

• Duties and responsibilities can be any combination of development as it relates to ServiceNow

modules, tables, and system policies

• Develop reports for management on SLAs/KPIs as they pertain to service delivery
• Develop clear and concise technical and process documentation
• Work with various project teams on implementing ServiceNow code for releases, upgrades, and clones
• Manage out-of-the-box functionality and perform necessary enhancements, upgrades, and

maintenance.

• Work with platform architects to define the physical design, and with analysts and product managers

to understand the requirements of technical solutions

• Monitors the health, usage, and overall compliance of ServiceNow and its applications
• Evaluate and make recommendations on techniques, practices or technologies that would improve

functionality and the overall end-user experience

• Partner with leadership to drive towards implementation of the platform roadmap
• Train the junior members of the team on subject matter expertise to ensure continuous learning

• Bachelor’s degree in computer science or related field
• 5+ years of experience supporting implementation, administration, configuration, and development on

the ServiceNow platform in a medium or large enterprise organization

• 2+ years of experience with ServiceNow workflows or Flow Designer
• Experience configuring and implementing ServiceNow out-of-box applications such as

• Experience working with ServiceNow in a large enterprise
• Experience educating internal or external customers in best practice design
• Experience migrating data into ServiceNow application
• Familiarity working in an Agile environment with focus in SCRUM methodologies.
• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI

Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies

• Integrated ServiceNow instance with 3rd party application
• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.
• Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email

Templates.

• Excellent experience in ServiceNow Administration and Production support
• Experience with implementing update sets, batch sets, and per scrum release methodology
• Experience with ServiceNow instance cloning, system patching, and upgrades
• Worked with transform maps, data sources, import set and different transform scripts for data loads

and management

• Ability to work independently and with team
• Excellent problem-solving skills and attention to detail

• ServiceNow – Accounts Payable Operations Experience
• ServiceNow – Certified Implementation Specialist

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.

We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement.

Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.