Product Success Executive

Cargoz

• , we're building the digital backbone of logistics in the GCC and we need someone who makes sure every product workflow we ship actually delivers value to the people using it.
• This is not a sales role.
• Not a PRD-writing role.
• It's a
• Product Operations × Customer Success hybrid where you
• own a user journey end-to-end and make it work.
• What you'll own:
• Regular 1:1 conversations with customers — the insights that never show up in dashboards
• Moving customers through their activation journey (instinct-driven, never pushy)
• Tracking adoption metrics and closing drop-off gaps with the product team
• Monitoring end-to-end workflow reliability — detecting, escalating, and closing improvement loops
• Translating conversations + behavioral data into prioritized product recommendations
• Weekly domain health reports to stakeholders
• Cross-functional collaboration with sales, ops, and engineering
• You're a fit if you have:
• 3–5 years in Product Operations, CS Operations, or Product Analytics at a SaaS, marketplace, or digital-first company
• A proven track record driving feature adoption metrics
• Fluency in dashboards, CRM tools, and basic SQL
• Systems-thinking you see patterns across users, not just individual cases
• Strong active listening, clear written and verbal communication (English fluent; Arabic a plus)
• Empathy + analytical distance — you feel the friction without losing objectivity
• GCC cultural awareness — relationships and patience matter here
• Bias for action you follow up without being chased
• Bonus points for:
• Experience in logistics, warehousing, or B2B marketplaces · WhatsApp Business API · Odoo · Gong / Fullstory / Hotjar