Product Specialist
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Key skills for this role
Role Overview
We’re looking for a driven and detail-oriented Implementation Specialist to help us support and scale our growing customer base. This role is well-suited for someone looking to build a strong foundation in customer-facing tech, eager to expand their skills, take ownership, and contribute to meaningful results early on. You thrive in fast-moving environments, take initiative, and enjoy being hands-on with customers.
This role requires a strong technical foundation and the ability to quickly grasp and adapt to evolving product features. You’ll serve as a key partner to new and existing customers, guiding them through onboarding and helping them get the most value from Togal.AI . You’ll customize training based on each customer’s needs, collaborate across teams, and play a critical role in ensuring smooth adoption, long-term engagement, and customer satisfaction.
Key Skills for This Role
Full Job Posting
Position Overview
We’re looking for a driven and detail-oriented Implementation Specialist to help us support and scale our growing customer base. This role is well-suited for someone looking to build a strong foundation in customer-facing tech, eager to expand their skills, take ownership, and contribute to meaningful results early on. You thrive in fast-moving environments, take initiative, and enjoy being hands-on with customers.
This role requires a strong technical foundation and the ability to quickly grasp and adapt to evolving product features. You’ll serve as a key partner to new and existing customers, guiding them through onboarding and helping them get the most value from Togal.AI . You’ll customize training based on each customer’s needs, collaborate across teams, and play a critical role in ensuring smooth adoption, long-term engagement, and customer satisfaction.
Key Responsibilities
- Lead onboarding webinars to introduce new customers to Togal.AI ’s core functionality.
- Collaborate with customers to design and execute customized training plans for effective adoption.
- Deliver focused training sessions tailored to trade-specific workflows.
- Maintain up-to-date training materials including user guides and video tutorials.
- Host regular “Office Hours” to support customer engagement and address questions.
- Proactively engage new users to drive adoption and surface potential roadblocks early.
- Act as a product expert to guide customers in optimizing their use of Togal.AI .
- Partner with Customer Support to track, report, and resolve onboarding issues or bugs.
- Work closely with the Customer Success team to ensure customer satisfaction and goal alignment.
- Continuously refine onboarding processes in line with product updates and customer feedback.
Qualifications
- Construction industry HIGHLY experience preferred
- Experience in customer onboarding, implementation, training, or support, ideally in a SaaS or technical environment.
- Strong communication and presentation skills.
- Ability to simplify complex concepts and tailor content to different user personas.
- Experience in the construction or building technology industry a plus
- Self-starter with a customer-first mindset and proactive problem-solving skills.
- Proficient in creating training content and documentation.
- Comfortable collaborating cross-functionally with product, support, and success teams.
Nice to Have
Experience in construction tech or working with AEC clients is a plus
What We Offer
- Competitive base salary
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
- We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.
- Join us in revolutionizing pre-construction estimating with the power of AI!
About Togal AI
Togal.AI is AI-powered construction takeoff software that measures building drawings for contractors.
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