Customer Success Manager
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Relationship Management
Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
Conduct regular check-ins to monitor usage and overall satisfaction
Act as the primary point of contact for a portfolio of customers
Customer Support and Success
Respond to support requests in a timely and professional manner
Troubleshoot issues and coordinate with the product team when necessary
Maintain records of customer interactions and feedback
Retention and Growth
Monitor usage and identify churn risks early, addressing them with tailored support
Identify upsell and renewal opportunities and collaborate with the sales team to execute them
Collaboration and Feedback
Provide customer insights to product and engineering teams to help shape product direction
Share trends, wins, and blockers with the broader customer success and sales teams
Qualifications
- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Strong communication and relationship-building skills
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
- Highly organized and proactive with a customer-first mindset
- Located in CT/MT/PT time zone
Nice to Have
Experience in construction tech or working with AEC clients is a plus
What We Offer
- Base salary + Incentive Plan
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment
- We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.
- Join us in revolutionizing pre-construction estimating with the power of AI!
About Togal AI
Togal.AI is AI-powered construction takeoff software that measures building drawings for contractors.
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