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Product Owner
WestJet
Calgary, CAN
Full Time
Senior
Onsite
Today
ServiceNowProduct ManagementData ModelingMicrosoft AzureSnowflakeDatabricks
Free
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ServiceNowProduct ManagementData Modeling
About the Role
WestJet is seeking a Product Owner to own the vision, roadmap, and delivery of ServiceNow capabilities. You will bridge business stakeholders and delivery teams, prioritize backlogs, and ensure measurable value.
Key Skills for This Role
ServiceNowProduct ManagementData ModelingMicrosoft AzureSnowflakeDatabricks
Responsibilities
- Define and own the vision, roadmap, and strategy for operational data products and underlying data stores
- Define and monitor product success metrics including data quality, availability, latency, adoption, and downstream business impact
- Gather, analyze, and refine business requirements, translating them into product outcomes, roadmap priorities, and backlog decisions
- Partner with data engineers, architecture, governance, and enablement teams to evolve operational data models and deliver scalable solutions
- Establish and maintain data contracts, schema evolution practices, and stewardship of operational data entities
- Define service expectations for data products including availability, freshness, reliability, and recovery standards
- Enable trusted self service access to operational data and ensure data products support advanced analytics, ML, and AI use cases
Requirements
- Bachelor's degree in business, Computer Science, Economics, Statistics, or related field
- 5+ years of experience, including at least 3 years as a Product Owner, Technical Product Manager, or similar role
- Strong understanding of operational business processes within airline operations or similarly complex environments
- Working knowledge of modern cloud based data technologies (Azure, Snowflake, Databricks)
- Strong technical understanding of data modeling concepts
- Excellent stakeholder management, communication, and facilitation skills
- Experience working within Agile product delivery environments
Full Job Posting
Why WestJet
- WestJet is one of Canada's most admired corporate cultures, aiming for the highest standards of service and success.
- The Product Owner is responsible for the successful delivery of the roadmap, prioritization and business outcomes of a defined ServiceNow capability area.
Key Deliverables Include
- Define and own the vision, roadmap, and strategy for operational data products and underlying data stores.
- Define and monitor product success metrics including data quality, availability, latency, adoption, and downstream business impact.
- Gather, analyze, and refine business requirements, translating them into product outcomes, roadmap priorities, and backlog decisions.
- Partner with data engineers, architecture, governance, and enablement teams to evolve operational data models and deliver scalable solutions.
- Establish and maintain data contracts, schema evolution practices, and stewardship of operational data entities.
- Define service expectations for data products including availability, freshness, reliability, and recovery standards.
- Enable trusted self service access to operational data and ensure data products support advanced analytics, ML, and AI use cases.
Experience And Qualifications
- Bachelor's degree in business, Computer Science, Economics, Statistics, or a related field.
- 5+ years of experience, including at least three years as a Product Owner, Technical Product Manager, or similar role.
- Strong understanding of operational business processes within airline operations or similarly complex environments.
- Working knowledge of modern cloud based data technologies (Azure, Snowflake, Databricks).
- Strong technical understanding of data modeling concepts.
- Understanding of streaming data concepts, ingestion patterns, transformation pipelines.
- Ability to understand data consumer needs and translate them into scalable data products.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong analytical and outcome oriented mindset.
- Experience working within Agile product delivery environments.
The Benefits Of Being a WestJetter
- A fun and friendly culture with colleagues who work together to win.
- Travel privileges for you and your family, effective from your start date.
- Savings and Benefit programs that are flexible to meet your specific needs.
About WestJet Group Of Companies
- WestJet pioneered low cost travel in Canada, cutting airfares in half and increasing the flying population by more than 50%.
- Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to over 100 destinations.
- The WestJet Group includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group.
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