linkedin
Business Analyst
WestJet
Calgary, CAN
Full Time
Mid
Onsite
Today
ServiceNowBusiness Process AnalysisRequirements GatheringStakeholder ManagementDemand ManagementProcess Mapping
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
ServiceNowBusiness Process AnalysisRequirements Gathering
About the Role
WestJet is seeking a Business Analyst to serve as the front door to the ServiceNow capability portfolio, leading intake, discovery, demand assessment, and business process analysis.
Key Skills for This Role
ServiceNowBusiness Process AnalysisRequirements GatheringStakeholder ManagementDemand ManagementProcess Mapping
Responsibilities
- Act as the primary intake lead for new ServiceNow requests, opportunities and initiatives
- Partner with stakeholders to understand business objectives, pain points and desired outcomes
- Evaluate requests for strategic alignment, feasibility, business value and complexity
- Ensure incoming demand is sufficiently understood and documented before entering governance or delivery processes
- Identify opportunities to simplify, consolidate or improve requests before they become projects
- Support prioritisation discussions by ensuring requests are evaluated consistently
- Lead discovery sessions, workshops and stakeholder interviews
- Analyse current state business processes, workflows and operating models
- Identify opportunities for automation, visibility, governance improvements and enhanced user experiences
- Document business requirements, process maps, business cases and recommendations
- Develop future state process designs that align with organisational objectives and platform capabilities
- Evaluate dependencies, risks and impacts associated with proposed initiatives
Requirements
- Bachelor’s Degree in relevant technical or business related area
- 5+ years in relevant technical or business facing teams
- ServiceNow Certified System Administrator (CSA) preferred
- ServiceNow Certified Implementation Specialist certification(s) preferred
- Experience supporting enterprise governance, portfolio management or demand management functions
- Experience within large, complex organisations
- Experience supporting workflow transformation, digital transformation or service management initiatives
- Experience working with executive governance forums and leadership teams
- Excellent communication and presentation skills
- Passion for technology, process analysis and improvement
- High degree of confidence while influencing stakeholders outside of their team
- Proven track record to communicate both in business and technical fields, ability to translate between both
Full Job Posting
Why WestJet
- Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception.
Join us, this is where your career story takes off.
- The Business Analyst serves as the front door to the ServiceNow capability portfolio, leading intake, discovery, demand assessment and business process analysis across a broad range of enterprise initiatives.
Key Deliverables & Responsibilities
- Act as the primary intake lead for new ServiceNow requests, opportunities and initiatives
- Partner with stakeholders to understand business objectives, pain points and desired outcomes
- Evaluate requests for strategic alignment, feasibility, business value and complexity
- Ensure incoming demand is sufficiently understood and documented before entering governance or delivery processes
- Identify opportunities to simplify, consolidate or improve requests before they become projects
- Support prioritisation discussions by ensuring requests are evaluated consistently
- Lead discovery sessions, workshops and stakeholder interviews
- Analyse current state business processes, workflows and operating models
- Identify opportunities for automation, visibility, governance improvements and enhanced user experiences
- Document business requirements, process maps, business cases and recommendations
- Develop future state process designs that align with organisational objectives and platform capabilities
- Evaluate dependencies, risks and impacts associated with proposed initiatives
Experience & Qualifications
- Bachelor’s Degree in relevant technical or business related area
- 5+ years in relevant technical or business facing teams
- ServiceNow Certified System Administrator (CSA) preferred
- ServiceNow Certified Implementation Specialist certification(s) preferred
- Experience supporting enterprise governance, portfolio management or demand management functions
- Experience within large, complex organisations
- Experience supporting workflow transformation, digital transformation or service management initiatives
- Experience working with executive governance forums and leadership teams.
- Excellent communication and presentation skills
- Passion for technology, process analysis and improvement
- High degree of confidence while influencing stakeholders outside of their team
- Proven track record to communicate both in business and technical fields, ability to translate between both
The Benefits Of Being a WestJetter
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at WestJet
Product Owner
Calgary, CAN
SeniorFull Time
WestJet is seeking a Product Owner to own the vision, roadmap, and delivery of ServiceNow capabilities. You will bridge business stakeholders and delivery teams, prioritize backlogs, and ensure measurable value. Requires
TodayView →
Senior Analyst- Distribution Strategy & Onboarding
Calgary, CAN
SeniorFull Time
WestJet seeks a Senior Analyst to advance multi-channel distribution strategy and manage NDC partner onboarding. The role combines commercial analysis, partner coordination, and performance monitoring. Requires a bachelo
YesterdayView →
Analysts for Route Development, Scheduling Planning, Airport Affairs and Strategy (Junior/Intermediate/Senior)
Calgary, CAN
MidFull Time
WestJet is hiring analysts for Route Development, Schedule Planning, and Airport Affairs at junior, intermediate, or senior levels. Analysts will define markets, routes, schedules, and aircraft types, perform profitabili
1 weeks agoView →