Product Ops, Buy

Taking a complex, multi-step operational workflow and making it dramatically faster and more reliable. You get satisfaction from shaving days off a process and eliminating manual steps.

Digging into the details of how things actually work today — shadowing implementation calls, reading support tickets, mapping out every step and handoff — so you can find the real bottlenecks.

Translating qualitative pain points ("this is frustrating," "we keep going back and forth") into clear, prioritized product requirements and experiments.

Working at the intersection of product, operations, and engineering — you're not a pure PM and you're not a pure ops person. You're comfortable doing both, and you're technical enough to build tooling and monitoring yourself.

Building processes, playbooks, and programmatic tooling from scratch, and iteratively improving existing workflows.

Working with a small, fast-moving team where your improvements directly impact customers and the business. Having ownership and autonomy over how you manage your work.

4-7 years of experience in product operations, product management, technical operations, or a product-adjacent role at a high-growth startup or SaaS company.

You're a technically sharp, product-oriented operator: analytical, dynamic, and comfortable writing code. You can map a messy process, identify the highest-leverage fix, and drive it to completion, including building the tooling yourself.

You have strong user experience and onboarding intuition — you know how to simplify flows, reduce friction, and shorten time-to-value.

You're comfortable with systems and tooling: designing internal processes, building playbooks, and improving admin tools that support operational workflows. You are excellent at scoping and prioritization

You communicate clearly and can translate between operational teams ("this is broken") and engineering ("I’ve scoped a potential solution that could reduce the time this step takes by Y days").