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Product Operations Manager
Relay
Toronto, CAN
Full Time
Mid
Hybrid
3 days ago
Product OperationsCross functional CollaborationRoadmap PlanningData AnalysisSQLMetabase
Free
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Product OperationsCross functional CollaborationRoadmap Planning
About the Role
Relay is seeking a Product Operations Manager to join their Toronto team. You will build operational foundations for product development, establish roadmaps, and improve cross-functional alignment.
Key Skills for This Role
Product OperationsCross functional CollaborationRoadmap PlanningData AnalysisSQLMetabase
Responsibilities
- Partner closely with Product, Engineering, Analytics, and Operations to build the operational foundation that enables faster, higher quality product development
- Establish and maintain a clear, reliable roadmap to improve prioritization, alignment, and execution across teams
- Define and implement a practical operating model for Product Managers, creating consistency in how work is planned, executed, and communicated
- Standardize how product initiatives, timelines, and priorities are shared to improve transparency and reduce stakeholder confusion
- Optimize the flow of insights, data, and customer feedback across the full product lifecycle
- Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day to day PM work
- Identify and address bottlenecks in product delivery to improve speed, quality, and consistency
- Improve how metrics and insights are surfaced by building dashboards, reporting frameworks, and supporting experimentation
- Strengthen cross functional alignment by connecting Product with Sales, CX, and Operations, and improving feedback loops and launch readiness
- Support the integration of AI enabled workflows and data driven automation into core product and operational practices
Requirements
- 2 6 years of experience in product operations, product strategy, or a similar cross functional role at high growth company
- Strong ability to define measurable success metrics and hold yourself accountable to them
- Comfortable driving initiatives from discovery to launch with increasing autonomy
- Data literate: able to define KPIs, interpret performance metrics, and write basic SQL queries
- Structured thinker who can translate ambiguous problems into clear problem statements and execution plans
- Clear and confident communicator who aligns cross functional partners effectively
- Comfortable operating in fast moving, ambiguous environments while bringing structure and clarity
- Experience with product and analytics tools (e.g., Metabase, Notion, Jira)
Full Job Posting
About the Role
- Relay is a digital banking platform for self made business owners.
- We're looking for an experienced and operationally minded builder to join Relay as a Product Operations Manager.
- You'll play a crucial role in how our product team works and collaborates cross functionally across the org.
What You'll Be Doing
- Partner closely with Product, Engineering, Analytics, and Operations to build the operational foundation that enables faster, higher quality product development
- Establish and maintain a clear, reliable roadmap to improve prioritization, alignment, and execution across teams
- Define and implement a practical operating model for Product Managers, creating consistency in how work is planned, executed, and communicated
- Standardize how product initiatives, timelines, and priorities are shared to improve transparency and reduce stakeholder confusion
- Optimize the flow of insights, data, and customer feedback across the full product lifecycle (from discovery and prioritization through launch and iteration)
- Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day to day PM work
- Identify and address bottlenecks in product delivery to improve speed, quality, and consistency
- Improve how metrics and insights are surfaced by building dashboards, reporting frameworks, and supporting experimentation
- Strengthen cross functional alignment by connecting Product with Sales, CX, and Operations, and improving feedback loops and launch readiness
- Engage directly with PMs to understand real workflows and pain points, using those insights to test, refine, and evolve processes over a 3–6 month horizon
- Support the integration of AI enabled workflows and data driven automation into core product and operational practices
Who You Are
- 2 6 years of experience in product operations, product strategy, or a similar cross functional role at high growth company
- Strong ability to define measurable success metrics and hold yourself accountable to them.
- Comfortable driving initiatives from discovery to launch with increasing autonomy.
- Data literate: able to define KPIs, interpret performance metrics, and write basic SQL queries to support decision making.
- Structured thinker who can translate ambiguous problems into clear problem statements and execution plans.
- Clear and confident communicator who aligns cross functional partners effectively.
- Comfortable operating in fast moving, ambiguous environments while bringing structure and clarity.
- Experience with product and analytics tools (e.g., Metabase, Notion, Jira)
Bonus Points
- Experience building fintech or financial products.
- Familiarity with payments, banking infrastructure, underwriting, or risk tools.
- Experience building or scaling product operations in a startup or high growth company
- Experience leveraging AI or automation to improve workflows and reduce manual work
Compensation
- The annual salary range for this role is CAD 85,500 to CAD 104,500 for Product Operations Manager; or CAD 103,500 to CAD 126,500 for Senior Product Operations Manager.
- Most new Relayers will join at the impactful level, which for this role is CAD 95,000 per year, or CAD 115,000 per year, respectively.
Our Commitment To You
- Competitive salary and meaningful equity
- Comprehensive health benefits from day one
- Flexible vacation and time off: 15 vacation days and 5 flex days, plus an extra week of office closure during end of year holidays
- Parental leave with top up: 12 weeks off with 100% salary top up for all full time employees
- Hybrid work environment: 3 days a week in Toronto office
- Dog friendly space
- Personal and professional growth through ongoing feedback, mentorship, and coaching
- Top tier equipment: Mac first company
- Social connection: two annual company wide get togethers, quarterly team events, happy hours
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