Product Operations Manager

Design target-state product processes that standardize how requirements, decisions, and releases flow across all product lines.

Build repeatable process templates, playbooks, and governance models that scale across current and future product lines.

Partner with the Product Manager to ensure backlogs reflect real operational workflows, not just isolated feature requests.

Own the product operations cadence — define how product reviews, feedback loops, and roadmap ceremonies run consistently across teams.

Facilitate cross-functional alignment among product, engineering, and customer teams during process change initiatives.

Establish clear decision rights and escalation paths for process-related and cross-product-line issues.

Identify bottlenecks and automation opportunities to drive measurable gains in delivery throughput.

Define and track product process KPIs — cycle time, requirement quality, and release predictability across the suite.

Run periodic process health reviews and drive corrective action on underperforming workflows.

Current-state workflows fully mapped and target-state process designs approved for the top priority product lines.

Measurable reduction in requirement cycle time and rework across airline operations and billing integration workstreams.

A consistent, adopted product operations cadence (reviews, feedback loops, roadmap ceremonies) in place across teams.

Defined and reported KPI baseline (cycle time, requirement quality, release predictability) with a visible improvement trend.

Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines. Travel Requirements Approximately 10% of travel is required.

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice .

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!