Product Marketing Manager, Freshservice Platform

Own product marketing for the Freshservice platform, including positioning, messaging, and major launches.

Drive content and external-facing assets that communicate Freshworks' point of view on the unified platform and the uniqueness of our approach.

Develop differentiated messaging that clearly communicates the business value of bringing service and operations together for IT administrators, IT leaders, and enterprise buyers.

Lead cross-functional launch planning with Product, Marketing, Sales, Customer Success, Enablement, and PR.

Create sales enablement content including presentations, battlecards, FAQs, demos, and competitive messaging.

Develop customer-facing assets including web content, blogs, videos, webinars, and campaigns.

Gather customer insights through interviews, research, and competitive analysis to inform positioning and future platform direction.

Partner with Demand Generation and Lifecycle Marketing to drive platform awareness, adoption, and customer engagement.

Stay current on the ITSM and IT operations market and competitive offerings to help shape Freshworks' platform narrative.

5+ years of Product Marketing experience in B2B SaaS

Experience marketing ITSM, IT Operations, DevOps, observability, cloud, cybersecurity, or enterprise infrastructure products

Experience launching complex, multi-product platforms, including AI, machine learning, GenAI, Copilot, agentic AI, or other intelligent software capabilities

Strong messaging and positioning skills with the ability to simplify complex technical concepts, including AI, for business and technical audiences

A strong bias toward creatively incorporating AI into product marketing workflows

Experience leading cross-functional product launches from planning through execution

Strong partnership with Product Management and Engineering teams

Experience creating customer-facing content and sales enablement materials

Customer-first mindset with strong market research and storytelling skills

Excellent written and verbal communication skills

Experience marketing a multi-product suite or platform, including consolidation or "better together" narratives

Familiarity with enterprise AI adoption, AI agents, automation, or workflow platforms

Experience marketing to IT administrators, IT leaders, or enterprise technology buyers

Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday).

The annual base salary range for this position is $160,000 - $200,000. This role is also eligible for a target bonus.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.