Product Manager - Employee Support & Knowledge

Requirements

• 5+ years of product management experience leading enterprise or consumer products.
• Experience managing products through the full lifecycle, from discovery and requirements through development, testing, launch, adoption, and continuous improvement.
• Ability to understand complex systems and workflows and create simple, intuitive experiences across multiple products and teams.
• Experience using customer insights, data, and metrics to identify opportunities, prioritize investments, and measure product outcomes.
• Ability to balance near-term delivery with a longer-term product vision and make thoughtful tradeoffs across competing priorities.
• Experience partnering closely with engineering, design, data, operations, and business stakeholders.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Experience with support technology, knowledge platforms, workflow automation, or AI-powered products is a plus.
• Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here .
• Netflix is a unique culture and environment. Learn more here .
• Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
• We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
• Job is open for no less than 7 days and will be removed when the position is filled.