Product Manager

Bachelor’s degree in a relevant field (e.g., Business, Technology, Information Systems) or equivalent practical experience or equivalent combination of relevant education and experience.

General knowledge of Ford Credit operations

Proven ability to define and document clear, concise requirements (e.g., user stories, acceptance criteria) in an agile environment

Strong analytical and problem-solving skills, with the ability to navigate ambiguity ("white space"), break down complex issues, generate insights from various sources (including data), and synthesize them into clear, actionable recommendations and compelling narratives.

Exceptional communication, collaboration, and interpersonal skills, with a track record of building strong relationships and effectively working across diverse functional teams and organizational levels.

A curious and adaptable mindset with a strong desire to learn about new technologies, business processes, and customer behaviors.

Evidence of being proactive, taking ownership, and working effectively both independently with minimal supervision and collaboratively as part of a team executing on a shared vision.

Strong attention to detail, ensuring accuracy in documentation and analysis.

Direct Ford Credit experience and/or experience within the financial services industry, particularly related to credit operations or customer service.

Direct experience working as a Business Analyst, Product Owner, or similar role within an agile software delivery team.

Exposure to or hands-on experience with modern product discovery and development techniques such as user story mapping, rapid prototyping, process modeling (e.g., using BPMN), or journey mapping.

Experience working with CRM systems or dedicated customer service applications.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: New Hire Benefits

This position is a range of salary grades 5-8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid#LI-FordCredit #LI-JB5