Account Services Representative

Responsibilities

• What will you do: Specific responsibilities include, but are not limited to:
• Provide superior customer satisfaction : Be able to deliver excellent customer experience with each customer contact
• Positively supports Company: Use professional judgement and positively supports Company products and initiatives with customers.
• Problem Solve & Analyze: Review account history to understand the customer’s financial situation and determine the most effective course of action to mitigate loss.
• Follow established procedures: Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery.
• Deliver Professional Representation: Act as a brand ambassador for Ford Credit, resolving sensitive financial situations with a balance of empathy, firmness, and professionalism.
• Adapt & Pivot: Manage a high volume of inbound and outbound calls in a fast-paced environment, adjusting quickly to changing priorities and account cues.
• Be an active team member: Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues.
• Engage in constructive feedback: Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement.
• Support team and company goals: Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality.
• Use company resources responsibly: Utilize company email and internet access in accordance with established company policies.

You'll have...