Product Manager, Business Transformation

FirstService Residential is simplifying property management.

Its hospitality-minded teams serve 9,000 residential communities across the United States and Canada.

The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including resident care, property operations, accounting, technology teams, and external vendors, to prioritize product features and capabilities, develop use-cases for product enhancement and configuration, and capture AI opportunities that create better experiences for residents, associates, and clients.

Your goal is to deliver innovative solutions that meet customer needs, drive business growth, and maintain our competitive edge in the market.

• Define and own the resident care product vision, strategy, and roadmap in collaboration with stakeholders and resident care teams.
• Conduct market research, competitive analysis, and gather customer feedback to identify opportunities and inform product decisions.
• Conduct ongoing product discovery through user interviews, surveys, and analytics; actively engage with stakeholders.
• Work closely with design and technology teams to develop AI workflows, product enhancements, and platform configurations.
• Lead prototype testing with the end users using various methodologies such as A/B testing, prototype walkthroughs and other methods.
• Represent customer needs and challenges during the development process
• Manage and prioritize the product backlog by collaborating with business and technology teams to identify epics and features.
• Communicate and articulate product vision to stakeholders and internal teams.
• Define and track key performance indicators (KPIs) to measure the success of product features and initiatives.
• Communicate product updates, roadmap changes, and key milestones to internal teams, stakeholders and customers.
• Collaborate with business transformation team, marketing, and field teams to develop go-to-market and launch strategies.
• Ensure the products and features effectively solve customer problems and deliver value to end users.
• Drive continuous improvement through iteration and experimentation, using data-driven insights to optimize product performance.
• Stay informed about AI, industry trends, emerging technologies, and customer needs to inform future product development efforts.
• Promote a collaborative team environment that fosters creativity, innovation and continuous improvement.

• Bachelor's degree in computer science, Engineering, Business, or related field.
• MBA or advanced degree is a plus.
• 3 years’ experience as a Product Manager or similar role, preferably in strata management, real estate, or SaaS industries.
• Experience with implementing AI and CX automation in the strata management / real estate industry.
• Experience with Yardi platform is a plus.
• Strong understanding of product management principles and practices, with experience in Agile development methodologies.
• Excellent analytical and problem solving skills, with the ability to synthesize complex information and make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross- functional teams and influence stakeholders. Effective decision-making abilities in strategy and customer considerations.
• Experience with product management tools such as Azure/DevOps, Jira, or similar.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience working in SaaS or software product development.
• Familiarity with UX/UI design principles and user research methodology

• Strong verbal and written communication skills.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Detail oriented and strong organizational skills and multi-tasking skills.
• Project management experience with focus on process improvement
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, financial acumen, problem solving and decision-making abilities.

Travel upwards of one (1) week per month to any FirstService Residential office throughout the US and Canada

Compensation for this role is CAD 95,000 to CAD 115,000 + benefits

*The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.*

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

*FirstService Residential welcomes and encourages applications from people with disabilities.

Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.*

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates.

The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.

These qualifications are determined by the unique needs of each role within our company.

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies.

To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.