Product Manager B2B Broadband
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Key skills for this role
Role Overview
The Manager, B2B Broadband Services will define, develop, evolve, and deliver Optimum's broadband products and associated services.
The role reports to the Director of Connectivity Solutions and owns product development and lifecycle support.
The position incorporates AI/ML and Generative AI into product design, customer experience, network intelligence, and operational efficiency.
Key Skills for This Role
Full Job Posting
Role Overview
The Manager, B2B Broadband Services will define, develop, evolve, and deliver Optimum's broadband products and associated services.
The role reports to the Director of Connectivity Solutions and owns product development and lifecycle support.
The position incorporates AI/ML and Generative AI into product design, customer experience, network intelligence, and operational efficiency.
Product Leadership
- Develop the B2B Broadband roadmap and align it with company strategy.
- Define product vision, goals, KPIs, AI-driven metrics, predictive insights, and automation targets.
- Lead a matrix organization across product, engineering, design, and technical resources.
- Own the product lifecycle from concept and development through launch, scaling, enhancement, and retirement.
- Partner with engineering, sales, marketing, and support to deliver product-market fit.
- Prioritize features, enhancements, and bug fixes using market demand and customer feedback.
AI and Delivery
- Define and execute an AI strategy involving ML, predictive analytics, and Generative AI.
- Drive AI/ML model development and deployment with data science and engineering teams.
- Work with Agile teams through feature design, development, and testing.
- Monitor performance and customer satisfaction and make data-driven improvements.
- Conduct customer trials and develop products with the broader technology organization.
Qualifications
- Bachelor's degree required; a master's degree, MBA, or data science, AI, or analytics specialization is preferred.
- At least seven years of experience managing high-profile cross-functional products for a major telecommunications company.
- At least five years of experience in product management and/or product operations.
- Strong knowledge of IP protocols and access technologies including FTTH, cable, and FWA.
- Experience with broadband or cable products in a regulated B2B environment.
- Experience with engineering, technical architecture, AI/ML systems, APIs, data platforms, and automation frameworks.
- Proven technical product management, product development, and P&L experience.
- Knowledge of Jira and Confluence.
Business and Collaboration Skills
- Ability to collaborate across organizations and use data to balance short- and long-term customer needs.
- Understanding of consumer behavior and experience with multiple engagement channels.
- Ability to communicate product strategy, updates, and performance metrics to executives and stakeholders.
Compensation
- The source lists an anticipated pay range of CAD 123,379 to CAD 202,694 per year for the New York location.
- The source states that compensation for other locations should be confirmed with the recruiter.
About Optimum
Optimum provides connectivity solutions and describes its work as enabling businesses and communities through broadband services.
The company emphasizes customer focus, collaboration, innovation, and continuous learning.
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