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• Owns a defined feature set end to end, from problem definition through release and adoption measurement
• Writes product requirements, user stories, and acceptance criteria that engineering and design can act on without rework
• Identifies where AI and automation can remove manual steps from customer workflows, and defines the requirements for those capabilities including data inputs, expected model behavior, failure modes, and the controls users need to stay in charge of the outcome
• Applies AI tools to day-to-day product work, including synthesizing research, prototyping concepts, drafting requirements, and analyzing customer feedback at volume, and shares effective practices with the wider product team
• Partners daily with engineering and design within an Agile/Scrum environment, refining the backlog and making scope trade-offs as delivery progresses
• Prioritizes competing requirements including features, bugs, and technical debt, working continually with the scrum team to refine and add detail where needed
• Conducts customer interviews and usability sessions, and synthesizes what is heard into themes and recommendations rather than raw notes
• Analyzes product usage data to size problems, prioritize work, and evaluate whether shipped features achieved their intended outcome
• Reads API documentation and documents data flows and system dependencies to inform integration and workflow decisions
• Contributes to roadmap planning with evidence, clearly framed options, and a recommendation
• Monitors industry, competitive, and AI technology trends, and brings the relevant findings back into product direction for the portfolio
• Defines and helps deliver the go-to-market elements required to roll out owned features, including release notes, demos, internal training, and enablement materials
• Works cross functionally to represent stakeholder groups inside and outside the company when building technical and business requirements
• Identifies improvements to existing product processes; develops a strong understanding of Bluebeam's processes and technology
At Bluebeam, we empower people to advance the way the world is built.
We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.
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Manchester, GBR
Bluebeam is seeking a Strategic Customer Success Manager to own operational strategy for a portfolio of 10–16 customers and support retention, adoption, and expansion opportunities. The role partners with Account Managem
, USA
, USA
, USA
London, GBR
, AUS
Brisbane, AUS
Manchester, GBR
The Product Manager is responsible for delivering intelligent, connected workflows that reduce manual effort for AEC professionals.
The role owns a defined feature set within Bluebeam's collaboration and integrations portfolio, with particular emphasis on applying AI and automation to the problems customers face every day.
It translates customer needs and product usage data into clear, buildable requirements, partners daily with engineering and design to deliver them, and validates that what ships measurably improves how customers work.
The role contributes evidence-based recommendations to the portfolio roadmap and supports the go-to-market activities required to put new capabilities in customers' hands.
What we offer:
Our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement: Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging.
Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions.
And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.
The construction industry is adopting new technology at a feverish pace.
Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together.
Bluebeam plays a crucial role in this transformation.
The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry.
Today, over 3 million people throughout the world use Bluebeam.
In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany, and the UK.
Come design and build your future with us!
Bluebeam is proud to be an equal-opportunity workplace.
We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Base pay offered will depend upon qualifications and other operational considerations.
Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work.
Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales positions are eligible for a bonus under the terms of an applicable bonus plan.
Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off.
Bluebeam is a growing company with many opportunities.
If this role and/or pay range is not an exact fit, we still encourage you to apply.
Range: $108,900 - $136,000 + Annual bonus
#Bluebeam #LI-Remote #LI-CAR1
Parent group profile
Public German software group serving architects, engineers, contractors, operators, and creative professionals with AEC/O and media software.
Visit parent group websiteUSD 108900-136000 yearly
Full-time
Mid Level
Remote
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