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Key skills for this role
Strong technical understanding of IT systems, devices, and support processes
Excellent troubleshooting and problem-solving abilities
Experience with ticketing systems and service desk environments
Familiarity with ITIL-based support methodologies
Strong organizational and documentation skills
Excellent verbal and written English communication skills
Customer-focused mindset with a passion for helping others
You thrive in a fast-paced support environment, take ownership of issues through to resolution, and communicate clearly and professionally with users and stakeholders. You're detail-oriented and process-driven while staying customer-first, and you enjoy continuous learning about new technologies.
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More from this employer
Manchester, GBR
Bluebeam is seeking a Strategic Customer Success Manager to own operational strategy for a portfolio of 10–16 customers and support retention, adoption, and expansion opportunities. The role partners with Account Managem
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Manchester, GBR
A global, collaborative work environment
Exposure to modern technologies and digital workplace solutions
Opportunities for professional growth and development
A supportive team culture focused on innovation and continuous improvement
Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:
Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.
The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.
Come design and build your future with us.
Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
#Bluebeam #LI-Hybrid
Parent group profile
Public German software group serving architects, engineers, contractors, operators, and creative professionals with AEC/O and media software.
Visit parent group websiteFull-time
Entry
Hybrid
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