Product Manager (2 Openings: Reverse Logistics OR Mobile Activation)
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Key skills for this role
About the Role
Best Buy Canada seeks two Product Managers: one for Reverse Logistics and one for Mobile Activation. Both roles involve leading cross-functional agile teams to deliver software products in complex operational domains.
Key Skills for This Role
Responsibilities
- Deliver on the product vision and roadmap for Reverse Logistics or Mobile Activation
- Lead an agile, cross functional delivery team to build scalable and reliable platforms
- Serve as the functional domain expert, connecting technical implementation with business context and operational goals
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships
- Contribute to the broader modernization journey, unlocking value from new platforms and capabilities
Requirements
- 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post purchase experiences) for Reverse Logistics role
- 4+ years of experience as a product manager delivering software products in complex, customer facing ecosystems, ideally within telecom, retail, or transactional platforms for Mobile Activation role
- Hands on familiarity with reverse logistics concepts (returns, repairs, return to vendor, write offs/disposition, shipping) for Reverse Logistics role
- Experience with telecom activation workflows, including plan selection, provisioning, and real time transaction processing across multiple carrier partners for Mobile Activation role
- Experience leading cross functional agile teams and delivering iterative value through well shaped roadmaps, backlogs, and clear outcome measures
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade offs
Full Job Posting
About the Roles
- Best Buy Canada has two Product Manager openings: one focused on Reverse Logistics and the other on Mobile Activation.
- Both roles lead cross functional product teams to support transformation and improve customer experiences.
- Remote first working model with opportunities to collaborate at head office in Vancouver, BC.
Role A: Reverse Logistics What you'll do
- Deliver on the product vision and roadmap for Reverse Logistics.
- Lead an agile, cross functional delivery team to build scalable and reliable platforms supporting reverse logistics and returns operations end to end.
- Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
- Contribute to the broader reverse logistics modernization journey, unlocking value from new platforms and capabilities.
Role B: Mobile Activation What you'll do
- Deliver on the product roadmap for the Mobile Phone Activations product.
- Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences supporting Mobile Phone Activations end to end.
- Partner closely with operational stakeholders to understand pain points and translate business needs into well defined product backlog items.
- Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals.
- Contribute to the end to end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities.
What we're looking for Reverse Logistics
- 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post purchase experiences).
- Hands on familiarity with reverse logistics concepts (returns, repairs, return to vendor, write offs/disposition, shipping) and how these connect across systems and operations.
- Experience leading cross functional agile teams and delivering iterative value through well shaped roadmaps, backlogs, and clear outcome measures.
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade offs.
What we're looking for Mobile Activation
- 4+ years of experience as a product manager delivering software products in complex, customer facing ecosystems, ideally within telecom, retail, or transactional platforms.
- Experience with telecom activation workflows, including plan selection, provisioning, and real time transaction processing across multiple carrier partners.
- Hands on experience designing customer and front line associate experiences, balancing self serve capabilities with assisted selling in high volume environments.
- Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements.
- Strong operational mindset, with familiarity in piloting & iterations for front line associates.
Why you'll love it here
- Remote first work environment.
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.
Annualized Compensation Range
- CAD 95,000.00 CAD 106,000.00 per year, plus eligibility for company performance bonus.
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