Product Manager (2 Openings: Reverse Logistics OR Mobile Activation)
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Key skills for this role
About the Role
Best Buy Canada is hiring two Product Managers: one focused on Reverse Logistics and one on Mobile Activation. Both roles involve leading cross-functional agile teams to deliver software products that improve operational efficiency and customer experiences.
Key Skills for This Role
Responsibilities
- Deliver on the product vision and roadmap for Reverse Logistics or Mobile Activation
- Lead an agile, cross functional delivery team to build scalable and reliable platforms
- Serve as the functional domain expert, connecting technical implementation with business context and operational goals
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships
- Contribute to the broader modernization journey, unlocking value from new platforms and capabilities
Requirements
- 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post purchase experiences) for Reverse Logistics role
- Hands on familiarity with reverse logistics concepts (returns, repairs, return to vendor, write offs/disposition, shipping) for Reverse Logistics role
- Experience leading cross functional agile teams and delivering iterative value through well shaped roadmaps, backlogs, and clear outcome measures
- 4+ years of experience as a product manager delivering software products in complex, customer facing ecosystems (telecom, retail, or transactional platforms) for Mobile Activation role
- Experience with telecom activation workflows, including plan selection, provisioning, and real time transaction processing across multiple carrier partners for Mobile Activation role
- Hands on experience designing customer and front line associate experiences, balancing self serve capabilities with assisted selling in high volume environments for Mobile Activation role
- Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements for Mobile Activation role
Full Job Posting
Product Manager Openings
- Best Buy Canada has two roles open: one focused on Reverse Logistics and the other in mobile activation.
- We practice a remote first working model, with opportunities to collaborate at our head office in Vancouver for strategic, collaborative, and social purposes.
Role A: Reverse Logistics What you'll do
- Deliver on the product vision and roadmap for Reverse Logistics.
- Lead an agile, cross functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end to end.
- Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
- Contribute to the broader reverse logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.
What we're looking for (Reverse Logistics)
- 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post purchase experiences).
- Hands on familiarity with reverse logistics concepts (returns, repairs, return to vendor, write offs/disposition, shipping) and how these connect across systems and operations.
- Experience leading cross functional agile teams and delivering iterative value through well shaped roadmaps, backlogs, and clear outcome measures.
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade offs across scope, timeline, and value.
Role B: Mobile Activation What you'll do
- Deliver on the product roadmap for the Mobile Phone Activations product.
- Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end to end.
- Partner closely with operational stakeholders to understand pain points and translate business needs into well defined product backlog items and actionable outcomes for delivery teams.
- Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals.
- Contribute to the end to end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate led activation experiences.
What we're looking for (Mobile Activation)
- 4+ years of experience as a product manager delivering software products in complex, customer facing ecosystems, ideally within telecom, retail, or transactional platforms.
- Experience with telecom activation workflows, including plan selection, provisioning, and real time transaction processing across multiple carrier partners.
- Hands on experience designing customer and front line associate experiences, balancing self serve capabilities with assisted selling in high volume environments.
- Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements.
- Strong operational mindset, with familiarity in piloting & iterations for front line associates.
Why you'll love it here
- Remote first work environment.
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.
Annualized Compensation Range
- CAD 95,000.00 CAD 106,000.00
- This job is eligible for a company performance bonus in addition to the compensation range above.
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