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Product Manager (2 Openings: Reverse Logistics OR Mobile Activation)
Best Buy Canada
Vancouver, CAN
Full Time
Senior
2 days ago
Product managementAgile methodologiesReverse logisticsMobile activationCross functional leadershipStakeholder management
Free
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Product managementAgile methodologiesReverse logistics
About the Role
Best Buy Canada is hiring two Product Managers: one focused on Reverse Logistics and the other on Mobile Activation. Both roles involve leading cross-functional product teams, delivering product roadmaps, and collaborating with engineering and operations.
Key Skills for This Role
Product managementAgile methodologiesReverse logisticsMobile activationCross functional leadershipStakeholder management
Responsibilities
- Deliver on the product vision and roadmap for Reverse Logistics (Role A) or Mobile Phone Activations (Role B)
- Lead an agile, cross functional delivery team to build scalable and reliable platforms
- Serve as the functional domain expert, connecting technical implementation with business context and operational goals
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships
- Contribute to the broader modernization journey, unlocking value from new platforms and capabilities
Requirements
- 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post purchase experiences) for reverse logistics role
- Hands on familiarity with reverse logistics concepts (returns, repairs, return to vendor, write offs/disposition, shipping) for reverse logistics role
- 4+ years of experience as a product manager delivering software products in complex, customer facing ecosystems, ideally within telecom, retail, or transactional platforms for mobile activation role
- Experience with telecom activation workflows, including plan selection, provisioning, and real time transaction processing across multiple carrier partners for mobile activation role
- Experience leading cross functional agile teams and delivering iterative value through well shaped roadmaps, backlogs, and clear outcome measures
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade offs
Full Job Posting
Role Overview
- Best Buy Canada has two Product Manager roles open: one focused on Reverse Logistics and the other on Mobile Activation.
- The reverse logistics role leads cross functional product teams to support transformation of reverse logistics, enabling operational efficiency and improved customer experiences.
- The mobile activation role works closely with engineering, operations, and business stakeholders to prioritize and deliver experiences that improve mobile phone activation for customers and front line employees.
Role A: Reverse Logistics What You'll Do
- Deliver on the product vision and roadmap for Reverse Logistics.
- Lead an agile, cross functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end to end.
- Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
- Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
- Contribute to the broader reverse logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.
Role B: Mobile Activation What You'll Do
- Deliver on the product roadmap for the Mobile Phone Activations product.
- Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end to end.
- Partner closely with operational stakeholders to understand pain points and translate business needs into well defined product backlog items and actionable outcomes.
- Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals.
- Contribute to the end to end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities.
What We're Looking For Role A
- 4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post purchase experiences).
- Hands on familiarity with reverse logistics concepts (returns, repairs, return to vendor, write offs/disposition, shipping) and how these connect across systems and operations.
- Experience leading cross functional agile teams and delivering iterative value through well shaped roadmaps, backlogs, and clear outcome measures.
- Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade offs across scope, timeline, and value.
What We're Looking For Role B
- 4+ years of experience as a product manager delivering software products in complex, customer facing ecosystems, ideally within telecom, retail, or transactional platforms.
- Experience with telecom activation workflows, including plan selection, provisioning, and real time transaction processing across multiple carrier partners.
- Hands on experience designing customer and front line associate experiences, balancing self serve capabilities with assisted selling in high volume environments.
- Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements.
- Strong operational mindset, with familiarity in piloting & iterations for front line associates.
Why You'll Love It Here
- Remote first work environment.
- Employee discounts on awesome tech from day one.
- Flexible health benefits and wellness program.
- TFSA and RRSP programs.
- 100% matched company pension plan.
- Training programs to build new and transferable skills.
Compensation
- Annualized Compensation Range: CAD 95,000.00 CAD 106,000.00.
- This job is eligible for a company performance bonus in addition to the compensation range above.
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