Product Expert (LinkedIn)

Roles and responsibilities

• Troubleshoot and replicate issues related to the product and resolve them.

• Comprehend creative solutions to handle queries from customers and give them an excellent level of service.

• Attention to detail while trying to figure out the issues and while collaborating with the internal teams.

• Have thorough knowledge of the product while continuously working towards the product’s improvement.

• Achieve the KPI’S and objectives in the cadence set by the team.

• Learn and develop problem solving skill sets for product improvement.

• Flexible and receptive to change for continuous product transformation.

Job requirements

Must have

• Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.)

• Technical aptitude to troubleshoot application issues.

• Passion towards an amazing customer experience.

• Good interpersonal skills.

• Flexible to work 24/7.

• Good documentation skills to keep track of issues and tickets.

• Good knowledge of common apps and technologies in a professional environment.

Workspace requirements

• Private workroom with the ambience to handle calls.

• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

• Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).

• Power backup (if you have frequent power cut issues).