Product Analyst

Job Summary

Responsibilities

• Refer to the link below for the DDAT capability framework for the Associate Product Manager role, which closely aligns with the responsibilities of a Product Analyst.
• https://ddat-capability-framework.service.gov.uk/role/product-manager#associate-product-manager .
• In addition:
• Apply appropriate business analysis and requirements management techniques, taking a pragmatic approach based on context and complexity.
• Analyse user behaviour, data, and feedback to inform product decisions and identify opportunities for improvement.
• Collaborate with Product Managers, designers, developers, subject matter experts, business sponsors, and technology stakeholders to define, refine, and deliver product features.
• Document user stories and acceptance criteria, ensuring clarity, traceability, and alignment with delivery objectives.
• Support backlog refinement by providing evidence‑based priorities and well‑defined acceptance criteria, using tools such as JIRA to manage and track work items.
• Ensure product solutions are clearly understood and aligned with user needs, business objectives, technical constraints, and a GDS‑style phased delivery approach.
• Translate insights and analysis into actionable recommendations that support incremental product enhancements.
• Assist with user research activities, including surveys, interviews, and usability testing, to validate assumptions and improve outcomes.
• Monitor product performance metrics and identify areas for optimisation and continuous improvement.
• Constructively challenge assumptions and contribute to the development of improved or innovative solutions where appropriate.
• Communicate findings, insights, and recommendations clearly to stakeholders and delivery teams.
• Promote a user‑centered approach throughout the product lifecycle while ensuring compliance with data privacy and accessibility standards.
• Build and maintain strong working relationships with stakeholders at all levels, including SMEs, sponsors, and delivery partners.
• Communicate analysis, options, and recommendations clearly using strong written and verbal communication skills.

Experience & Skills

• Experience supporting product, business analysis, or change delivery roles within business and IT change environments.
• Strong problem‑solving skills with the ability to challenge constructively and propose practical solutions.
• Ability to quickly develop domain knowledge to engage credibly with stakeholders on problem statements and priorities.
• Experience working across Agile and Waterfall delivery lifecycles, with the ability to adapt to hybrid delivery environments.
• Comfortable operating in complex delivery settings involving both business and technology change.

Desirable

Requirements

• Bachelor’s degree in Business, Data Science, Technology, or related field.
• Experience with data analysis tools (e.g., Excel, SQL, Tableau) and user research methods.
• Demonstrates curiosity, empathy, and a user-first mindset aligned with agile ways of working.
• Ability to coach and mentor teams.