Process Trainer (PCC) Voice Trainer

Job Description

Roles & Responsibilities

• Collaborate with the Claims Administration management team to identify training needs and develop effective training strategies.
• Conduct onboarding training for new hires and ensure a smooth integration into the department's workflows and processes.
• Provide ongoing training and continuous education for existing claims administration staff to improve their skills, productivity, and overall performance.
• Develop and deliver training sessions through various methods, including classroom-style instruction, webinars, workshops, and one-on-one coaching.
• Monitor and evaluate the effectiveness of training programs, gathering feedback from trainees and supervisors to identify areas for improvement.
• Collaborate with subject matter experts to ensure accuracy and relevance of training materials and information.
• Maintain and update training records, track employee progress, and prepare reports for management on training outcomes.
• Assist in the development of e-learning modules and other technology-based training solutions to enhance accessibility and scalability of training programs.
• Participate in cross-functional projects and initiatives related to claims administration, providing training insights and support as needed.
• Prepare regular reports on training activities, outcomes, and recommendations from leadership.

Skills

• Proven experience as a Training Specialist, ideally in the insurance or claims administration industry.
• Solid understanding of claims administration processes, procedures, and best practices.
• Excellent presentation and communication skills, with the ability to effectively deliver training to individuals and groups of various sizes.