Process Executive (Banking Services- Administrator)

Demonstrates working knowledge and practical experience within own discipline, applying this effectively to a range of mainly straightforward operational and administrative tasks.

Continues to build knowledge of the organisation, its customers, systems, policies, and processes through experience, training, and self‑learning.

Delivers work reliably and accurately in line with documented procedures, service level expectations, and quality standards.

Performs a range of defined, primarily procedural assignments, following established processes with consistency.

Uses prescribed guidelines, policies, and procedures to analyse issues and resolve problems within defined parameters.

Exercises sound judgement for routine matters and escalates non‑standard or higher‑risk issues appropriately in line with governance requirements.

Operates with a moderate level of guidance and supervision, managing own workload effectively while knowing when to seek support or direction.

Works autonomously within established processes and controls.

Demonstrates a governance‑driven approach, ensuring procedures are followed, approvals obtained where required, risks mitigated, and policies adhered to.

Maintains awareness of regulatory, compliance, and escalation requirements relevant to the role.

Embodies EQ Values and Behaviours; professional, dependable, proactive, and committed to personal development.

Communicates clearly and effectively, verbally and in writing, with internal and external stakeholders as required.

Works collaboratively within the team and shows flexibility to support broader team objectives where appropriate.

Demonstrates effective time management and organisational skills, managing multiple tasks and competing priorities.

Maintains consistently high levels of accuracy, attention to detail, and quality.

Develops and maintains effective PC skills, including Excel, Word, and Outlook, to support operational delivery and reporting.

Shows commitment to Operational Excellence by contributing to continuous improvement of processes and personal performance within own area of responsibility.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.