Process Consultant-Operations

Job Description

Roles & Responsibilities

• Possess basic knowledge of Claims Administrations - Non Voice
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the employee requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls, as per the process guidelines
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks
• Adhering to the SLA, and understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT
• Mentor & coach new members of the team based on requirement

Mandatory Skills

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to understand basic data and take appropriate action.
• Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
• Ability to coach, train, and motivate employees and evaluate their performance.