Process Associate - Marcom, Sales and Delivery Services

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the CRM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.

Performing the assigned tasks in a timely manner with highest standards of quality.

Rigorous follow up and closure of pending queries/open topics with ownership.

Complete reporting of activities handled on daily/weekly/monthly basis (as per requirements).

Adherence to robust tracking mechanism on processed transactions daily.

Flexible working in shifts and during month ends.

Around 2 years of experience.

Ability to work in a team.

Good communication and customer service skills.

Open-mindedness and constructive attitude to performed tasks.