Process Associate (IN)

The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination.

Basic understanding of Finance and Accounting concepts

Knowledge of Accounts Receivable processes

Basic understanding of OTC lifecycle

Customer service orientation

Quick learners on applications