Principal Product Manager, AI Platform

• Bachelor's Degree in science, engineering or related quantitative field, or equivalent experience.
• 8+ years of enterprise SaaS Product and/or Engineering management experience focused on data, analytics, and/or ML/AI products and services.
• Demonstrated experience managing cross-functional initiatives involving AI model performance, feedback systems, or Responsible AI tooling.
• Demonstrated understanding of ML pipelines, model serving, and feedback loop integration.
• Demonstrated understanding of distributed systems and cloud-native architectures.
• Demonstrated experience driving cross-functional company initiatives across multiple departments.

• 5+ years of direct and hands-on experience bringing enterprise AI/ML platforms and/or products to the market from ideation to shipping the capabilities.
• Demonstrated experience building, launching, and scaling enterprise-grade AI platform solutions.
• Deep understanding of Responsible AI practices including explainability, model cards, auditing frameworks, and policy alignment.
• Self-starter and able to operate independently to take an initiative from start to finish, while being comfortable with ambiguity and navigating complex execution challenges with the right level of cross-functional collaboration.
• Experience working with R&D and Research teams to productionalize ML/GenAI capabilities.
• Familiarity with user experience design for AI features, including user transparency, consent flows, and control mechanisms.
• Proven ability to define non-functional requirements (SLAs, observability, rate limiting) for AI/ML services and implement appropriate tooling and mitigation efforts.
• Experience with a Customer Experience Management Platform.
• Experience working in an agile development environment and familiarity with tools such as Productboard and JIRA.

Medallia is committed to equal pay and transparency.

The annual base salary range for this position is $186,000 - $260,000 USD.

This position is bonus eligible.

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US.

It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.

Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays.

Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees.

Medallia is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law.

Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com.

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.