Principal Network Operations Engineer

The Principal Network Operations Engineer will be responsible for supporting Intralinks’s network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices.

The Principal Network Operations Engineer will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders.

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans

Your Future: Provident Fund

Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

Your Wellbeing: Mediclaim, Term Life Insurance, Accidental Coverage, Employee Assistance Program, Parental Leave

Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

Training: Hands-On, Team-Customized, including SS&C University

Extra Perks: Diwali voucher, Monthly remunerated RnR program

Acts as first responders, helping to organize and control incident response.

Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met

Handling complex technical support issues

Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure

Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests

Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates)

Maintain a positive attitude and a high level of customer service at all times

Contribute to the overall development of the operational systems and processes

Maintain accurate troubleshooting records through industry standard ticketing systems

Writing technical SOP’s and other documentation.

Extensive experience in a fast paced, enterprise NOC role (minimum 2nd or 3rd line experience)

In-depth support experience of LAN & WAN technologies:

R/S: BGP, TCP/IP, Layer 2 architectures

Exposure to firewalls, and load balancing with an understanding of: Security Posture: Firewalling, ACLs, industry best practice, Internet architectures Load Balancing: F5 LB, VE, LTM, APM, etc.

Security Posture: Firewalling, ACLs, industry best practice, Internet architectures

Load Balancing: F5 LB, VE, LTM, APM, etc.

VPN: SSL and IPSec

Understanding of Wireless technologies

Understanding/experience with ISO and ITIL standards

Experience Supporting or Working with Cloud Technologies: AWS

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.