Senior Business Analyst Remediation

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Flexibility: Hybrid Work Model

Your Future: Income Protection Insurance & Salary Continuance

Work/Life Balance: Generous Bereavement & Compassionate leave

Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

Training: Hands-On, Team-Customized, including SS&C University

Extra Perks: Discounts on fitness clubs, travel and more!

This role contributes to the successful remediation of incidents across the Workplace Super business value chain and involves executing business analysis activities in line with defined methodologies and frameworks across several incidents simultaneously. This role requires the Senior Business Analyst to collaborate with the Head of Remediation, Product Owners, numerous delivery partners and stakeholders across the business, in understanding the incident and planning its rectification / remediation. The Senior Business Analyst will work in a team of Business Analysts to ensure clients impacted by remediation incidents are reinstated to a position where they are in as good of a position as (if not better than) they would have been had the event not occurred.

Collaborating with the Head of Remediation, Business Analysts and Product Owners to understand what went wrong.

Collating requirements to identify and remediate impacted clients (product rules).

Engaging with internal data asset owners to procure source data.

Manipulating and analysing complex data from disparate sources.

Providing meaningful data, insights and recommendations to Remediation Incident Managers to enable decision making.

Ensuring quality and auditability of outputs through testing, peer review and process documentation.

Developing tools and techniques to optimise remediation processes and tools.

5+ years of business analysis or equivalent experience.

Wealth Management experience in large financial services organisations (i.e., superannuation, investment, or insurance) is preferred.

IT, Commerce or Finance related degree OR practical understanding and proven experience in the end-to-end remediation lifecycle.

Intermediate level working knowledge of super registry systems and processes.

Domain knowledge of corporate/retail super, pensions and group insurance: products, business processes, the regulatory environment and legal principles.

Capability to extract, manipulate and analyse data to meet requirements, infer insights and form recommendations for the business.

Excellent stakeholder management and relationship building skills across all levels.

Skilled in facilitating workshops and collaborative sessions.

Must be able to work in a co-operative and collaborative manner with both internal and external teams and take all views and interests into account when formulating outcomes.

Advanced proficiency in Microsoft Excel

Clear and concise communicator who actively listens and values diverse perspectives.

Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued.

Adaptable and comfortable working in dynamic, changing environments.

Collaborative team player who also thrives when working independently.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.