Principal Implementation Consultant

Experience & Track Record

12+ years of hands-on experience implementing enterprise software in a SaaS, professional services, or government technology environment.

Demonstrated track record of independently owning and delivering complex, multi-workstream implementations from discovery through go-live with minimal oversight.

Deep familiarity with the full implementation lifecycle, from requirements gathering, solution design, and configuration through testing, training, and post-launch support, and the judgment to adapt each phase to the customer's context.

Experience working directly with government or public sector customers strongly preferred.

Expert-Level Competencies

Business Acumen: Understands how implementation decisions connect to customer outcomes and Clariti's objectives; balances competing priorities with nuance; applies contextual awareness to make sound trade-offs.

Communication: Communicates complex technical topics clearly to non-technical audiences; structures updates, documentation, and presentations to be useful and actionable at every level.

Continuous Improvement: Identifies inefficiencies and implementation friction proactively; proposes and implements systemic improvements to methodology, tooling, and process based on direct experience.

Customer Centricity: Deeply understands the customer's workflow, pain points, and definition of success; advocates for the customer's long-term outcomes in every internal and external conversation.

Executional Excellence: Delivers consistently high-quality work across concurrent workstreams; manages complexity without losing attention to detail; holds a high bar for what done looks like.

Functional Expertise: Recognized go-to resource for implementation methodology and product configuration; brings deep knowledge of how Clariti's platform is applied across different customer contexts.

Planning & Organizing: Structures and manages complex implementation workplans independently; tracks milestones, identifies dependencies, and keeps work moving through ambiguity and change.

Problem Solving: Diagnoses complex configuration and workflow problems accurately; develops practical, well-reasoned solutions and communicates them clearly to customers and internal teams.

Stakeholder Management: Builds trusted relationships with customer project teams; anticipates concerns, manages expectations proactively, and navigates difficult conversations with professionalism.

Teamwork & Collaboration: Shares knowledge freely, contributes to team process improvements, and shows up as a reliable, collaborative partner to colleagues across functions.

Product Expertise & Methodological

Deep expertise in enterprise software implementation with demonstrable evidence of applying structured methodology to complex, multi-phase programs.

Strong configuration and solution design skills, with the ability to translate business requirements into practical platform configurations and identify the right approach for the customer's context.

Comfort working in ambiguous environments; able to define structure where it doesn't exist and adapt approach when requirements evolve mid-project.

Familiarity with public sector workflows, permitting, or government service delivery strongly preferred.

Ability to travel within the United States and Canada approximately 30–40%

Experience with Salesforce-based platforms or GovTech/civic technology ecosystems.

Familiarity with permitting, licensing, or government service business processes.

Background in business process mapping, workflow design, or organizational change management.

Hands-on experience applying AI tools to improve implementation workflows, documentation quality, or delivery consistency.

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $140,000-195,000 CAD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

Benefits depend on employment type (full-time, part-time, contract, etc).

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.

Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year. Additional travel requirements specific to the role, if any, will be outlined in the job description.

We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making. It’s the diversity of our team that helps us make better decisions, by leveraging the diversity in thought & experience across to create impactful solutions as we explore new paths & challenges as we grow. We’re working to create a workplace and team that is as diverse as the communities we serve. We welcome and encourage candidates of all backgrounds to apply.

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we’ll be happy to support you.