Engagement Manager II

Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels in technical and business settings.

Understand the operating styles of others as well as team/client relationships, team dynamics, and can adjust approach accordingly to succeed. Recognizes environmental or cultural nuances and adapts.

What do you bring to the team? 🧠

4+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services (most implementation projects take 12+ months).

4+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO).

Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects.

Extensive experience applying project management and agile methodologies to deliver high-quality services, effectively managing resources, and relationships with SI.

Demonstrated knowledge of the various functions and roles within the professional services industry, as well as an understanding of the different types of customers and their needs.

Demonstrated leadership and management capabilities, including team motivation, resource management, and effective guidance, with a strong focus on delivering projects within budget and deadlines.

Expertise in objection handling, serving as the escalation point for client, partner, and team member concerns.

Actively looks for ways to improve process efficiencies and effectiveness.

Ability to apply strategic thinking and demonstrate understanding of requirements to execute.

Ability to make decisions guided by policies, procedures, and business plans with limited guidance.

Ability to balance the need for profitability with delivering excellent customer experiences.

High level of Emotional Intelligence and the ability to successfully manage difficult customers.

Proficient in leading organizational change and managing ambiguity, with a proactive approach to meeting dynamic priorities and exceeding customer expectations.

Ability to travel within the United States and Canada approximately 40-50%.

Bonus Points 🎉

Familiarity with Salesforce-based platforms or GovTech/civic technology ecosystems

Exposure to government workflows such as permitting, licensing, or service delivery

Experience using AI tools to streamline how you work - documentation, research, or workflow efficiency

What's in it for you? 🫵

We invest in and empower our team members with competitive compensation packages, well-deserved time off, and benefits to keep you and your family healthy.

💰 The base salary range for this role is expected to be between $100-140K based on the candidate's skills, experience, and qualifications, while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we're happy to discuss further.

Benefits depend on employment type (full-time, part-time, contract, etc.)